Let’s get you back to it.

Signing in or joining a workplace

Use the same email your employer invited, and complete email verification. If your workplace is missing, ask your manager to check the invitation email, then refresh your memberships in the app.

For a forgotten password, choose the password-reset option on the sign-in screen. Check your junk folder if the email does not arrive. Use the most recent link; request another if it has expired.

Trouble clocking in or out

Check your internet connection and selected work site. Available sites depend on your workplace assignment and published shifts. An active shift must be finished at the site where you clocked in.

A site with a geofence needs foreground precise-location permission and an accurate reading within its boundary. Check Rollcall’s permissions in device settings. The app does not track location in the background.

If GPS prevents clocking, choose Clock issue in the app, or GPS problem? on the website. Record the intended time and reason for another manager to review. A pending request does not change your clock status. With no internet, note your time and submit when connected. Avoid repeatedly submitting the same action while it is saving.

Missed a clock event?

In Time, open the correction request form. Select the recorded session, or choose a wholly missing work interval. Enter the correct start, end, unpaid breaks and a short explanation.

Your manager reviews the request. Approved corrections update the effective worked time while preserving the original clock history. A pending request has not yet changed your record.

For urgent attendance or pay questions, contact your employer directly.

Shifts, leave and approvals

Your manager controls published rosters, leave decisions and work-request approvals. Use Shifts for your roster and available shifts, and More for leave, availability and request history.

A cover or swap request is not a confirmed roster change until the required consent and manager approval are complete. Contact your manager if the request is time-sensitive.

Technical support can help with the app; employment decisions remain with your workplace.

Choose the updates you receive

Open More → Notifications, choose your preferences and save. Push delivery also needs permission in your device settings; you can enable it from the same screen.

Notifications are optional. You can still open Rollcall to check shifts, requests and team updates when push notifications are off.

Team access, training and HR records

Owners can add team members, managers and additional owners in People & access in the app or Team on the website. New team records automatically queue an email invitation. Delivery status, resend and cancellation are available on that person’s record. Managers can manage ordinary team members; owners control elevated access.

Use HR & learning on the website or the learning, forms, documents and rewards screens under More in the app. Courses track lessons and quiz results. Forms identify the submitter. Employment documents stay private to the employee and authorised managers. A different manager reviews submissions, document approvals and reward requests.

Reward points are workplace recognition credits. Your employer creates and supplies catalogue rewards. Pending requests reserve points; declined requests return them.

Report a post or block an author

Open the post in Team and use its report or block action. Provide enough detail for your workplace manager to review the concern. Managers can review reports and remove inappropriate content.

If you need help beyond the in-app report process, email support with your workplace and the relevant post details. Leave out unrelated personal or sensitive information.

Delete your Rollcall account

In the employee app, open More → Edit profile → Delete my account. Enter your current password and the requested confirmation. Account controls are also available when no workplace is linked.

An owner with other active team members must transfer ownership first. Contact support if you need help with ownership or cannot sign in.

Deletion removes your login and access. Employer-owned attendance and business records may remain.

Privacy, access and correction

Rollcall is operated by ASMA Consulting Pty Ltd. Contact admin@asmaio.com.au for privacy questions, access or correction requests, or a privacy complaint.

Include the workplace and information involved. We may need to verify your identity; we will never ask you to email your password.